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Online help -

Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

Customers need to contact JJsHouse Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund. If there are any other issues with the item, you can still Contact Us and we will do our best to help you. To receive a full refund, if eligible, the item must be returned in its original condition within 7 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Customers need to contact JJsHouse Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund. If there are any other issues with the item, you can still Contact Us and we will do our best to help you. To receive a full refund, if eligible, the item must be returned in its original condition within 7 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached. We cannot process the return of any faulty item.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Trumpet/Mermaid Off-the-Shoulder Floor-Length Jersey Evening Dress

Trumpet/Mermaid Off-the-Shoulder Floor-Length Jersey Evening Dress #65553

115.00
  • Color chart
  • Looking for a perfect fit? For an additional € 19.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    Measuring Guide
€ 115.00

Product Reviews

Write a review

I ordered this dress for our engagement photos and I'm so happy i took a chance! It fit like a dream! I did have the sleeves sewn tighter around the arm, as they were a bit "puffy".

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It was exactly as described and it looked gorgeous. Many complements were received and we sent them to JJs House to order for themselves.

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The dress looks exactly like this picture! I was so pleased when it arrived as buying a dress online can be a little daunting but I was not disappointed. I ordered the dress in a navy blue size 14 and being someone who hasn’t always been incredibly confident about my body this really made me feel just that, confident! I totally recommend this dress. Thank you JJShouse

I think the dress is beautiful! It was the perfect fit for me and the colour and fabric are amazing. I would definetly recommend the dress!

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Gorgeous dress. Simple yet classy. I wore it to the Marine Corps Ball and it fit perfectly. It is made of a stretchy material so the dress was slimming yet comfortable. I was really impressed with how well it fit and the way it held up perfectly the entire night!

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Das Kleid hat einen sehr schweren Stoff und ist auch in mehreren Lagen geschneidert, die hohe Qualität ist also schnell zu erkennen. Die Farbe ist wie angezeigt. Ich habe von meinen beiden Grössen die ich tragen kann die kleinere gewählt und bin der Meinung, dass eine Grösse kleiner wahrscheinlich noch schöner wäre. Der Reisverschluss am Rücken ist zwar gut verarbeitet, wellt sich aber beim Sitzen gerne (das kann aber mit einfachem Hautklebestrefen behoben werden).
Ich bin sehr zufrieden mit dem Kleid und dem Service. Ich musste das Kleid innerhalb weniger Tage haben und der Kundendienst hat die Anfertigungszeit so verkürzen können, dass das Kleid innerhalb weniger Tage und noch rechtzeitig angekommen ist. Ich bin sehr beeindruckt!

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This item looks so amazing in person compared to the model. I loved the fit and the material, it definitely shows every curve so i suggest a body shaper but be careful cause if it it tight you can see the lines from it. The zipper in the back was also dipping in but once i put on the shaper it went right away. 100% recommend!

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This dress was everything I hoped it would be and more. The dress arrived so quick and I tried it on for my best friend and she had tears in her eyes. It was so comfortable and the material was gorgeous. I was concerned it would be too long, I ordered a size 6, I weight about 135lbs and I am 5'4" tall. I wore 4 inch heels and it just barely grazed the floor, not to the point you would be concerned about stepping on it or tripping over it. I wore it to a wedding and felt like a princess all night. I have never received so many compliments. I had complete strangers coming up to me saying I looked stunning and that I was the most beautiful woman in the room (of course that was before the bride arrived!) I could not be happier, I have already told so many people about JJs House and I will absolutely purchase from them again. This will be my go to site for all my dresses. I'm so glad I stumbled across their page online. Thank you for the perfect dress!!!!

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It took some back and forth efforts, but this dress came out JUST RIGHT! The customer service was wonderful, and I received my dress in a timely manner. I got so many compliments on this dress! Should I need another formal gown in the future, I will definitely be ordering from JJ House. Even though it wasn't the dress I initially wanted, I was pleased with what I received.

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Ordered with custom sizing for daughter's homecoming. Dress arrived very quickly and fit perfectly. Dress is beautiful and well made. I was nervous and hesitant to order online but this was a very positive experience for us.

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