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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.de. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading #135

Wedding Dresses

Reviews(129) Ask a question Chat now / Email us

206.00 € 261.00
Ask a question Chat now / Email us
  • Size | Custom Size (€ 18.00) :

    Custom Size

    Looking for a perfect fit? For an additional € 18.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 2 inch heels,select "+2 inch",for flats,please enter "+0"

    Measuring Guide

    • Custom sizing is final sale and non-returnable.

    • The measurements provided are my own and are not the measurements of a standard size.

    • I understand my dress will be made exactly to the measurements provided - JJ's House will not add any room for comfort.

  • - +

Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Made to order
Made to order
Tailoring Time: 15-18 days + Shipping Time: 3-10 Days * Standard Shipping: 3-10 Days
* Standard Shipping: 3-10 Days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

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Product Reviews

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Customer Images See All Customer Images
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Top Reviews Recent Reviews
Mar 25, 2014

Overall? Wonderful! I was definitely not going to spend more than $500 on a dress, but still wanted something nice. Ordered the dress in white, custom size because I am only 5'2". Since it is a lace-up back, I took an inch off my chest and waist measurements so that the back does not close completely (to show off the lace-up back). I am exactly between a size 4 and 6. Dress arrived today (6 days to make it, 2 days for the shipping!). No additional customs charges (see their facebook if you are concerned about this).

Dress is nicely made, fits exactly. There is an extra 2.5in at the bottom of the skirt for heels and the back lacing closes like in the model photos. Bodice portion has boning, an inside bra-like strap, back w modesty panel that is sewn into the bodice on 1 side, so just flatter out under lacing (I can gain or lose weight!). Did not get the petticoat, but skirt a couple of layers of tulle under and since I am short, I am happy with the way the skirt puffs out. I also ordered a veil (006035739). The "lace" on the skirt and bodice is more like lace/ embroidery/ crochet pattern that is then sealed to the dress; looks great close up. The dress will need to have some loose threads snipped, and I will add a bustle to the skirt, but otherwise should do quite well. I got a garment bag for the dress as well, but obviously it will need to be steamed to get the wrinkles out before the big day. Now on to the search for shoes and a bouquet (maybe silk flowers from JJ's!).

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Mar 25, 2014

Thought I'd attach a couple more pictures and also correct the typos in my 1st review:

Bodice portion has boning and an inside bra-like strap. Back has a modesty panel that is sewn into the bodice on one side and free on the other (no latch on the modesty panel to the other side, so I can gain or lose weight!). Did not get the petticoat, but the skirt has a couple of layers of tulle under and since I am short, I am happy with the way the skirt puffs out.

One thing is, there are sequins with the lace and beading. I kind of wish there weren't so many sequins because close up, it's a little too showy for my tastes, but if you are indoors and more than 2 inches from the dress, it sparkles just a little, which is perfect. The dressmakers do not make a shorter train, but they can make the dress without a train. I was considering going that route and just getting a long veil that would be my train for the ceremony, so that I would not have to deal with bustling anything. That might be an option worth considering for some people.

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Jul 4, 2018

I ordered my dress from JJ's House and could not have been more pleased. I still can't believe the price, under $400.00 dollars. I sent in my measurements and it fit perfectly. I received so many compliments on my dress that day and I, of course, love to share a deal so I told all my friends where I bought my dress and they could not believe the price. You will be pleased with the quality of the dress. SIMPLY BEAUTIFUL

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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May 5, 2016

Like most people, I was wary of purchasing a dress, much less a wedding dress online. After I saw all the pictures that people had posted of themselves in this dress, I was convinced it would be perfect. I chose to pay the extra to have it tailored specifically to my size since I'm short but large chested. When I got this dress, I literally could not stop smiling. It fit me PERFECTLY. I had to have ZERO alterations. I chose to get it without a train since my wedding venue was rustic and I didn't want to have to have a bustle added. I wore the dress the entire day, starting at 2 pm and didn't take it off until after midnight. It was comfortable and perfect. I would definitely recommend them! One of my bridesmades actually purchased her bridesmaids dress here AND her wedding dress a couple of weeks later, and they were perfect.

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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I would do it again and again.

May 28, 2019

I would do it again and again but I marry only 1x. I was very skeptical at the beginning to order on the Internet and took a long time to do this to you. I read a lot and also watched videos. Then we ordered and I can always say I would do that again and the price unbeatable. Everyone said I have a gorgeous dress. As I said here you can't do anything wrong. Love, Kathy.

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Jul 25, 2017

Ordered using the custom sizing. It was a little big and had it altered on each side for a perfect fit. I measured myself so I suggest you have help when measuring. I ordered without the train and cut out a layer of the bustling myself right before my wedding. I loved the dress and got lots of compliments on it. Great dress for the price.

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Jul 6, 2017

I ordered this dress for my sister it is amazing!
Fits her like a glove..they did a wonderful job..very well made..no extremely well made! Dress is beautiful!!

Thanks JJSHouse for making my sister HAPPY and for making her believe in ordering online:) keep up the great job!

Thanks
Kelli

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Love this dress!!

Aug 23, 2013

I was so pleased with the quality when I recieved my dress!! The processing and delivery time was quicker than I expected as well. I will be recommending you guys a lot!! Thank you for coming through for me when I needed a miracle to happen.

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)
Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Dec 2, 2014

I Brought this beautiful dress along with a petticoat as i felt it needed the extra poof.
I had my wedding day on the 23rd November 2014 and I can honestly say I was so nervous about getting this dress. But when I opened it up and tried it on for the first time I was blown away with how beautifully it was made. I got it made to my measurements I gave and it was perfect!
Delivery was so quick even to New Zealand!

Thank you so much jjhouse you guys are amazing I will be recommending you to everyone!

Cherie

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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Jul 31, 2015

The dress is the absolute dream, it fit almost perfectly, I had to take it minimal in the chest area as it was a bit off (I have 75/80 B), and I felt unsafe by doing so. The length was also ideal and I did not need a hoop skirt (I ordered size 38 at 1m68 and 68kg, 8cm heels). The seamstress ironed it on me too, after that it was of course absolutely gorgeous for the big day. Price / performance absolutely unbeatable
Absolutely in love with this dress! Felt like e princess. Thank you so much

Ball-Gown Strapless Chapel Train Satin Organza Wedding Dress With Lace Beading (002000135)

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